Similar story here. I did stop using Uber Eats after the Nth order of the guy travelling with your food to the other side of the city working for some other app. Terrible user experience.
They seem to be aware of it with the recent campaign of "95% of orders arrive on time", which has to be an abuse of statistics.
What I like about the article is the description of the desperate messages you get when you are breaking up with an online service.
When I "paused" my Amazon Prime membership (their verb) I got numerous messages begging me to come back, they tried everything except promising to deliver packages in two days instead of five, which (other than a big discount) is the only thing that would get me to subscribe to Prime. It's penny wise and pound foolish because (i) I don't buy a whole lot from AMZN these days so the total cost of two day shipping would be much less than my Prime subscription, (ii) I won't renew my subscription to The Economist through AMZN, (iii) I may stop getting my pills through Pillpack, (iv) I might move some of my stuff in AWS to Azure, (v) AMZN will lose multiple billions in value the day they announce that Prime membership dropped.
They seem to be aware of it with the recent campaign of "95% of orders arrive on time", which has to be an abuse of statistics.