Forget letting some massive billion-dollar company get a break. If they can't deliver what you are paying for, you should get a discount on your next bill or some kind of compensation.
I realize Netflix might not have control over the situation, but in the end, they'll be ok. While the average person will not.
E.g. 'We can give you a refund OR you can choose to support us right now. If you do we'll give you a free upgrade to XYZ some later time this year.'