One is of the mind that we should be empathetic and since it's not a lot of money, people shouldn't complain.
The other is of the mind that, Netflix can certainly take those actions but shouldn't pass those costs on to the consumer.
I'm in the second camp.
In Holland, all the big gym companies still charge their memberships even though the gyms are closed. Since they're legally required to refund the money, they hide that from the consumer and get ahead of it by offering to 'give' consumers their own money back on their membership card. Thus not losing any money.
I think that people in this thread don't have a problem with the measures being taken, but specifically with companies not eating the cost and trying to pass those on to the consumer. That's the shady part and it's not right IMO.
I also find it fascinating that people don't have an issue with paying for services that they didn't receive if they're on a subscription yet they wouldn't pay an invoice should their favorite club(s), restaurant(s), etc. start sending them those.
While I'm open to having my mind changed, all of these practices do strike me as kinda unethical. It appears to me as taking advantage of the user in order not to sacrifice revenue and I think that that's what most people here are objecting to.
edit: My perspective on companies whether the P&L of a company should be taken into account.
I don't believe so.
I think people should be given the option to make an informed decision. Actions like these feel like they're purposefully designing a choice architecture such that there's an asymmetric information flow that can be taken advantage of to serve one's own needs as a company. That's unethical IMO; not unlike a shady 20th century used car dealer.
I feel that it's quite likely that they will announce that they will pay back the extra fees, or make it up in some other way. I can appreciate that it was not their first order of business when the request came from the EU (and, as far as I can tell, Australia as well and probably other places).
If they don't then that would invalidate the proposition, rendering all that stems from it moot.
Good advice in general.
Gyms are forced to close, and are losing money in the process. As a consumer, I can sympathize with the situation. Netflix is having issues because they are thriving, not because they're having a hard time.
Therefore: Although the Netflix cut was triggered by the EU, it might actually have been a successful lobbying action by the ISPs.
Right now politicians don't want me to enjoy the perfect weather outside but instead to stay indoor and play online games or program something. Both I'm less likely to do if my neighbors clog my internet by watching ultra hd streams, apparently.
Don't think "the market will solve it" is best approach right now.
I think people should be given the option to make an informed decision. This feels like purposefully designing a choice architecture such that there's an assymetric information flow that can be taken advantage of to serve one's own need as a company. That's unethical IMO; not unlike a shady 20th century used car dealer.
Especially for local brick&mortar businesses I do not understand the, in this context, egocentrical "why should I pay you for something I cannot use" mentality.
Nobody here asked for this crisis and we should all support each other as much as possible. People lives are already being destroyed by the necessary measures taken.
Forget letting some massive billion-dollar company get a break. If they can't deliver what you are paying for, you should get a discount on your next bill or some kind of compensation.
I realize Netflix might not have control over the situation, but in the end, they'll be ok. While the average person will not.
E.g. 'We can give you a refund OR you can choose to support us right now. If you do we'll give you a free upgrade to XYZ some later time this year.'
If I order from Amazon and Canada Post refuses to handle my parcel, I will have my money back as Amazon fails to deliver, because they did not account for Canada Post not shipping.
Your post makes me think that maybe 99% are actually in the Just Lower The Charge And It's Fine camp, and everything else is either a vocal minority, or due to miscommunication and a desire to be outraged.
I personally think most people are in the If Lower Charge Then Okay camp. From what I can tell it's specifically the feeling of injustice that rubs people the wrong way.