I've been tracking the performance with PingPlotter, if you're curious how bad it is right now here's the last 10 minutes: https://i.imgur.com/AnUqv3j.png (red lines are packet loss) Pretty interesting how current circumstances are pushing even tried and tested infrastructure to their limits.
Here's a nice blog post about the subject:
There is, however, a high chance of encountering buffer bloat if countermeasures are not taken at the chokepoint:
Modern cable modems, for example, are required to implement such countermeasures. My ISP is at over 90% capacity and round trip times are still mostly reasonable. (Bandwidth is atrocious, of course.)
If you have more control over or knowledge of your load, you can safely go higher than 80%.
Eg when I was working at Google we carefully tagged our RPC calls by how 'sheddable' they were. More sheddable load gets dropped first. Or, from the opposite perspective: when important load is safely under 100%, which it is almost all the time in a well-designed system, we can also handle more optional, more sheddable load.
As a further aside, parts of the financial system work on similar principles:
If you have a flow of income over time, like from a portfolio of offices you are renting out, you can take the first 80% of dollars that come in on average every month and sell that very steady stream of income off for a high price.
The rest of income is much choppier. Sometimes you fail to rent everything. Sometimes occupants fall behind on rent. Sometimes a building burns down.
So you sell the rest off as cheaper equity. It's more risky, but also has more upside potential.
The more stable and diversified your business, the bigger proportion you can sell off as expensive fixed income.
Not only did the rep freely share the utilization numbers with me (80% during the day and 90% at night), he also mentioned that things would not get better until end of the year when they would do a node split.
As consolation, they offered me 10x the download speed for half the price. I'm not really sure how that would help congestion...
In fiber connections is actually not that expensive to split a fiber after a CTO, you can actually sort of daisy chain it, but you want to keep everything as standard as possible.
Some EU relatives of mine keep their phone plans living here because it's cheaper with the overseas rate than paying Canadian plan rates (!!!)
Adding to that, even clueful places may be held back by one or more vendor or provider, all of which need to have working v6 support before you yourself can deploy it.
That is, it was my understanding that there was no real blocker to supporting it in the interim, except for the lack of any immediate benefit. Though I'm also not clear on whether supportinf both introduces any significant complexity
Suppose an ISP wants to provide IPv6 besides v4. What does that ISP need? Well, first, v6 from the upstreams, that's simple, and v6-capable name servers, routers, that's simple too nowadays.
But there's more. Suppose that the ISP has some homegrown scripts connected to its monitoring or accounting, written by a ninny years ago, uncommented, and some of those assume IPv4, and noone wants to touch them.
Suppose that ISP outsources its support, and the outsourcing company promises to do the needful regarding IPv6 support but never actually does it.
Suppose that that ISP is in a country where ISPs have to answer automated requests from the police or courts, and one of the software packages involved in that has a v6-related bug. Or the ISP worries that it's poorly tested and the ISP's lawyer advises that if there are any bugs, the ISP will be criminally liable.
And so on. Enabling IPv6 may need a fair number of ducks lined up.
The mind boggles. These people maintain our infrastructure.
I understand that you don't need an electrical engineering degree to be an electrician, but still, these are some fairly basic concepts in the electric power industry, especially the safety aspects, so you'd think someone working on live wires would know better.
Honestly, any halfway-intelligent person who travels internationally should know that Europe runs at 240VAC/60Hz, because this is really important if you want to use your American electronics there without a transformer. (When I went to Europe last, I brought my laptop, and an adapter which does not convert voltage, only the prongs, but that's OK because the laptop's power brick says it works on everything from 100VAC to 240VAC, as do a lot of electronics these days. But you have to check this first, you can't assume! Plugging a 120V-only device into this adapter could cause a fire.)
Luckily, the 50/60Hz stuff really doesn't matter these days except maybe for some digital clocks on appliances.
Not that there's anything wrong with that, everyone was entry-level at some point, but engineers who do capacity planning and traffic engineering they are emphatically not.
They'll be happy to deal with the last mile segment, but anything beyond that is murky and most companies I know aren't going to share much. Helps to have friends on the inside leak some graphs, though.
MRTG graph, ISP circa 1995. Colorized.
See a flat line? that's congestion. Now figure out where it is coming from. Sorry, we have been doing this for thirty years so I'm kind of cranky. It is not a rocket science.
Network congestion issues shouldn't be handed off to field techs to check local loop (last mile) and CPE (Customer Premises Equipment.
I guess I need to remember the ISP I work for here in Australia (front line tech support, and then network operations physical security and infrastructure) was widely recognised as the best ISP in Australia multiple years running, so I shouldn't use it as a baseline expectation.
Yeah, was a good place to work. I was in their Adelaide data centres when iiNet acquired the company.
I’m not sure what the incentives are for an ISP to try to get the provider to fix issues, or even if they would e.g. https://company.chorus.co.nz/what-we-do is notoriously bad for service and the copper network is being deprecated. Locally https://www.enable.net.nz/about-enable/ are doing a good job of service, because they are well subsidised by the government and seem to be effectively operated.
On some days my connection resets 5 times within an hour, which is quite annoying since retraining the connection takes a minute or two. When I call support about it they have zero monitoring in place that would let them know about the recent history of the connection quality, they can only do spot tests of SNR on demand, which of course doesn't show any transient events. According support forum posts of other users they'd have to explicitly enable "long term monitoring" based on user input to get that information.
Of course SNR line quality is an issue separate from congestion, but still, automatic monitoring appears to be limited.
More recent versions of DOCSIS have moved away from that layer of backwards compatibility, so you would probably need some specialised equipment, if it is possible at all (I don't know at what layer exactly encryption happens).
My connection: https://www.thinkbroadband.com/broadband/monitoring/quality/...
In case anyone is shopping for broadband in the UK, I only have great things to say about Zen pictured above. It's so good I just called to upgrade my 80 Mb to a 300 Mb just for fun, meanwhile my quarantined Italian friends are suffering awful internet now that everybody's at home streaming Netflix.
I used to have Virgin fibre and my average ping was 80ms with a ton of jitter. The plot above is my internet while downloading at about 2MB/s average over the past 24 hours, and surprisingly stays the same even at peak download.
Don't make decisions about the European infrastructure based on American problems.
I haven't had any problems with my internet (I do have fiber straight into my house, wired network on my laptop, fast.com reports 600 Mb/s), but Skype, which we use for meetings, has been pretty shit in terms of sound quality.
But mostly I'm amazed how well the internet is working given the circumstances.
I've written more about this problem here .
I wonder how TCP BBR would react here. If I understand it right, it wouldn't need RED to back off: the increased latency of buffers filling up would do that automatically. But BBR also wouldn't let the occasional dropped packet make it back off.
TCP BBR would still rely on RED/WRED to compute the connection rate estimate initially, then it would attempt to send below that rate to avoid packet loss. If packet loss is detected it would recompute the estimated connection rate.
I found this page  useful, especially the graphs.
Doesn't sound ideal for distancing.
Yes, the ICMP response packets could still be skewed, and the effect you mention is definitely real, but on a good connection, usually there should not be much to drop at all, neither TCP/UDP traffic nor ICMP packets.
Doesn't matter what it uses (though by default MTR does use regular old ICMP Echo - you have to specify -u or -t to get it in UDP or TCP mode). When TTL expires it still requires an ICMP TTL Exceeded be sent, regardless of whether or not you were sending ICMP through it.
Traceroute implementations in general are probably telling most everyone in this thread a lot less than they think, even without icmp deprioritization being taken into account.
https://archive.nanog.org/meetings/nanog47/presentations/Sun... is worth a read for most anyone that's ever attempted to use traceroute to troubleshoot networking, because they're almost certainly doing it wrong.
Is your own connection idle though? Pings are also affected by the congestion on your own router†, especially if you don't have good AQM (such as CAKE). Dumb queues will just drop all packets equally, smart queues will do flow isolation and penalize the bulk flows first while keeping the trickle ones (ping, ssh, voip, ...) untouched.
† and anything else along the path to your ping target
I am sure its affecting you internet speed, what sorts of tasks are you generally doing now that the entire is state is pretty much on lockdown?
Here in Alberta, although we are told be socially distant, there is no full lockdown and I want to know what kind of issues would I be expecting to run into in the up coming weeks/months?
I suspect its the services that relay on super low prices and don't have excess capacity Talk Talk etc that are really going to feel the pressure in the UK
Last ISP I worked at would have email and SMS notifications going to On Call staff.
In some parts of the world running links at 95 percent is okay because look 5 percent left (totally ignorant of buffers or microbursts etc.).
https://github.com/SickChill/SickChill - automatically download TV episodes (about Linux)
https://github.com/CouchPotato/CouchPotatoServer - automatically download Movies (about Linux)
https://github.com/qbittorrent/qBittorrent - torrent client for downloading your Linux tv/movies...
I switched to radarr and I never looked back. Although I hate having mono installed in my server, at least I can manually perform searches to check if it works until I was satisfied that the "Monitoring" feature actually works. And I find the UI much more understandable too.
I also use sonarr, which is also pretty satisfying for me. Although SickChill looks much better and more feature complete; I will look into it when (if?) I manage to get back home.
Sonarr 3 isn't technically stable, but I've been running it for more than a year now and didn't have any problems worth mentioning.
Radarr, Lidarr and some others are all built off of Sonarr.
Do they basically automatically download the newest pirate movies using BitTorrent protocol? Or there is more?
I'm pretty sure this text is read by a real human in the end. Each cancellation likely represents a pretty significant loss of recurring revenue on average.
Clarification: This was a total BS move. A French EU politician yesterday tweeted a random idea, with no support (or even any request) from any network provider. They all seem to be saying traffic is slightly higher than usual, but they're coping.
Then Netflix just randomly decides to do this, to everyone in Europe. To me this was the straw that broke the camel's back. Goodbye, Netflix.
I have a server in a DC that has been running Cloudbox for about a year now with 0 hiccups. 10 users and ~14TB in Google drive. Save yourself the headache and go Usenet instead of torrents too. Can't recommend this setup enough, it's about as hands off after initial setup as you can get.
Might also be a good opportunity for trying out some community and mesh network software.
When doing that he found out that Netflix streaming in 4k isn't actually 4k.
Again not exactly sure how this worked but that was the result. And he put some kind of device between the Chromecast and the TV.
And at the end of the post he shared his top movies of the year or in the previous post.
Does anyone know what I am talking about? I've thought about this pist several times in the past weeks.
Up to 720p on Windows, Mac, and Linux
Up to 1080p on Chrome OS
Internet Explorer up to 1080p
Microsoft Edge up to 4K*
Mozilla Firefox up to 720p
Opera up to 720p
Safari up to 1080p on Mac OS X 10.10.3 or later
*Streaming in 4K requires an HDCP 2.2 compliant connection to a 4K capable display,
Intel's 7th generation Core CPU, and the latest Windows updates.
Check with the manufacturer of your system to verify specifications.
I really wish they'd just allow up to 4K streaming on all main browsers. The Windows 10 app is awful and very buggy for multi-monitor setups. The two main issues I run into with it are:
1. The video will stutter unless I set both my monitors to the same refresh rate. As you can imagine, it's somewhat annoying to have to lower the refresh rate of my main monitor from 144Hz to 60Hz whenever I want to watch Netflix.
2. When playing in fullscreen on one monitor, the video will randomly minimize if I interact with any applications on my second monitor! So if I want to look something up online or whatever as I'm watching, I have to switch to windowed mode or I risk having the video just minimize and mute itself.
I haven't really torrented anything in a while but I doubt there are many 20GB+ Blu-ray quality rips out there that you can download in a reasonable amount of time.
EDIT: after reading the replies I stand corrected; it seems like there are some better quality uploads out there than I thought.
You can also find uncompressed 60-70GB UHD rips.
Depends very much on your own bandwidth. For someone with 400Mbps, 20GB+ doesn't take that long time to download in the end, especially popular torrents.
But then again, not many have that kind of bandwidth available.
The keyword you should be searching for is "remux", as in identical video/audio streams to a BD but in a new container (probably MKV).
I seriously can’t tell the difference between a very low quality YIFY rip and a proper Bluray. If you freeze frame they both look bad, and when they’re moving they both look great. I’ve done this as an experiment multiple times and it’s like judging wine... There’s a threshold you need to pass but beyond that you quickly run into diminishing returns.
 BTW most movies are still mastered or partially mastered (SFX) at 1080p still, and even if they’re true 4K you get high quality downscale to 1080p for free. But really most 4K movies are still upscaled from 1080p.
I think lower quality rips show themselves a bit more on high quality playback devices, but I generally don’t hit low quality releases purely for Snob factors so I could be wrong.
That's why moviemakers beg audiences not to do frame interpolation.
Care to give an argument more than ‘looks garbage’? I think people reported that the hobbit looked weird, but that’s likely because were used to 30fps in a subconscious level.
It's like the oppressive DRM that hurts actual paying customers of games rather than the pirates who circumvent it.
Add to that the various geographical restrictions (have the audacity to live outside of the US? No content for you!) and piracy becomes quite attractive.
Half the stuff I recommend to people is not on Spotify or Youtube. Thank goodness I had the "entitlement" to build a giant mp3 collection because I have no idea where I'd find it otherwise.
more like redefining what people think is "all music"
Also sharing mp3s was sharing our full fucking musical culture with each other. We had WHAT.CD. You could make mixtapes. Copyright vultures destroyed ALL of this and put shit like Spotify in the middle of it, making it the arbiter of what is and is not part of this shared culture. Controlling HOW it is shared, what you can do with it and preventing it from being shared with people not in the paying Spotify club.
The things they did to our shared culture, in the name of "stopping privacy" has cost us SO fucking much.
Pirated content from other people that lies about what it is isn't unheard of, though.
There used to be some extensions to switch the resolution up on chrome and firefox, but I do believe they're not working anymore.
Another case for piracy I guess.
The notion here is, because of these annoying steps and gotchas, there will not be 4k rips of their content floating around. I don't keep up on the piracy scene these days but I have to imagine that it can still be done, as with the setup from the blog. So goes the story of DRM, it is a painful step that doesn't quite prevent piracy - but if you're netflix or other streaming services, you're working closely with the implementors of the DRM tech (microsoft, widevine, others) and you're not going to just throw in the towel given that it's always a work in progress.
Sometimes there are also licensing requirements around having DRM attached, probably applies to Netflix in certain cases (although less and less these days).
This is why I won't pay for premium resolution upgrades. It's too much of a hassle to ensure the entire video chain is providing what I paid for.
I believe their licence terms are also the reason you can download some Netflix videos to your phone/Windows 10 machine, but not others.
I mean if you download it once, you have it.
> I really wish they'd just allow up to 4K streaming on all main browsers
Do all the major browsers support this?
Yep, and when you have done that don‘t forget to manually guess and set your video output refresh rate because the Netflix can‘t be bothered to switch and match the output to the frame rate of the content. For movies it’s very likely 24p and you don‘t want to have that interpolated to 60 Hz.
This is probably how they get away with providing 4K without destroying their network: by making people think they are getting 4K when most are really are just watching 720p
(I'm just saying, because apparently there were people unaware they are paying to get screwed from all sides at once)
They have only been lying about this since the beginning and never stopped. So has Spotify.
Were you also paying for gold-plated HDMI with built-in virus scanner?
I thought people were voluntarily buying in to this bullshit, because they feel the obligation to financially support the content industry. I mean that's what everybody who thinks this is important is going on about all the time. None of them are seriously arguing you actually get a good deal out of it.
I mean how is this even legal?
Their advertising touts their 4K streaming and HDR quality, but then in practice they silently downgrade most non-television devices to HD resolutions and SDR. There's a footnote in some tech support article if you know where to look, that's it.
Under Australian consumer protection law, for example, this kind of deceptive or false advertising is flat-out illegal, and comes with eye-watering fines. Telecommunications companies have had huge fines for saying their Internet is "broadband" when it wasn't qualifying, for example.
If it wasn't such an enormous pain in the arse, I would love to get the ball rolling on a lawsuit, because flagrantly anti-consumer behaviour like this needs to stop.
Look at this this way: If you ask NetFlix about why they insist on DRM, particularly when most of their content is available in glorious 4K on certain pirate-themed bays, they mumble some excuse about contracts with their content providers. However, a huge chunk of their content is made by Netflix!
That's like a self-employed person saying "Sorry, this is company policy. My boss told me I have to do this nonsensical bad thing."
It's just absurd.
You're going to sue Netflix for maybe $1 in damages per user?
After diligent conditioning by Netflix, I've come to enjoy 720p, apparently. On the plus side it means I can pay them less.
On platforms with only software DRM (tl;dr an obfuscated binary blob distributed along your browser that does some form of AES decryption), only low resolution streams are available because there is a good chance some folks somewhere have tooling to intercept the decrypted media.
Ask B&H folks. They always have them.
I'm on MacOS Mojave and the main issue I have with Netflix is that every few minutes there is a white flash for a few ms. In Safari and Chrome if i remember correctly. But I never investigated that as I don't stream a lot.
This is a Windows 10 bug. Even things like mouse movement in the 60Hz will make the 144Hz stutter. It's especially noticeable in games.
He also monitored how much network traffic was being used while playing Netflix videos to get an estimate of the bitrate that was being played. The 4K videos were consistently around 18Mbps, which is reasonable.
FWIW, you can (normally) get a HDCP stripper from AliExpress for $10. This isn't particularly exotic hardware.
On computers you can access some debug stats https://www.reddit.com/r/netflix/comments/2fkylx/hidden_netf... and Roku also has it https://community.roku.com/t5/Channel-Issues-Questions/Someh...
There's likely little or no benefit on using a 4k resolution at this bitrate.
In his experiment the Chroomecast on wifi gets a ~6 Mbps stream for 4k, which is about 20% of an average quality Handbrake encoded 4k stream. The surprise was that in his experiment Apple TV got so much higher bitrate. Market segmentation?
This is not really surprising as most of the audience is very insensitive to quality.
Well, after so many people praising streaming i wanted to check what this means. According to wikipedia the server adapts to the clients bandwidth. So you can get UHD with the quality of mpeg1.
> Does anyone know what I am talking about? I've thought about this pist several times in the past weeks.
Yes. That's why i decided that streaming is not really a solution.
It is really amazing how they are selling crap claiming that they have better quality. Damn, even an AM transmission sounds better.
You cannot decide by yourself to lower the quality of your services and keep the price same.
Sometimes I wish I had enough money and time to seek "legal retribution" from these type of situations. I would love for this case to make it to the European Court in Strasbourg.
"The video-streaming provider said lowering the picture quality would reduce Netflix data consumption by 25%.
But it said viewers would still find the picture quality good."
How would they know what I find still good, if I found it still good than I wouldn't have taken the premium plan!!
So many fallacies in this way of thinking..
I don't have problem with netflix reducing it. I have problem with netflix not reducing price together.
They're essentially painting themselves in glory AT THE PRICE OF THEIR CUSTOMERS.
But really the praise for Netflix is a bit off tone - they're not making any sacrifice at all.
Remember some Netflix clients pay MORE to enjoy higher quality. If Netflix artificially limits that quality, no matter the reason, then they shouldn't be charging that full price.
Netflix is getting the best part of it: charging the same money, paying less for bandwidth, and they excuse themselves because the EU asked them to do it.
It's the ISPs that should be solving this via QoS, but of course it's the ISPs that have the politicians in their pockets. No commissioner is going to demand them to do anything.
We pay for street maintenance and we're locked in our houses.
We pay for government and elections are being postponed.
We pay for healthcare and people are not getting the care they need.
We keep paying, because if we stop after the epidemic there won't be schools, there won't be road maintenance companies, there won't be a functioning government, there won't be hospitals, because they will have run out of money.
4K Netflix? Suck it up, or feel free to sue them. Courts are in lockdown as well so you might have to wait a few years to get your 10$ back.
- video quality
- number of screens
I for example play for both differences. So if they reduce only one for me it is still good.
Their pricing plans are not black and white only about video quality. Each plan increases both video quality and screen numbers.
I have to admit I did cancel my 360 euros/month public transport subscription. Their service is also reduce by a lot. So who am I to judge.
Cancel your membership and stop giving into the bullshit that people are feeding to you. If you want to help, help people, not corporations.
Yeah, right. So if I am to open a gym, or any other kind of business, I should have it in my business plan that I must have a big enough reserve to survive having my shop closed for months with only days notice. How many businesses do you think will pass that test? I think zero.
Maybe society is more than just the economic transactions that take place and maybe that gym should be opened despite failing this new test, because it is important that we have gyms that keep people fit.
It may be that whoever has the deepest pockets survives and others go out of business.
I guess the question is how long they have to bleed money until the customers come back.
I’m sure we agree that there are legitimate grievances here about consumer rights†, that are worth thinking about.
As the most powerful entities in the economy — not even by virtue of the goods they produce, but by the amount of people they employ and the money they spend — companies like Netflix have to uphold their social contract and be seen to be upholding their social contract!
† In the Netflix example, not the REI example.
Not to mention, everyone who isn't on Netflix now is probably videoconferencing. Which also elevates this problem to "important for preserving the economy" level.
Suffering a video quality decrease would seem a small price to pay for not causing further problems, and perhaps once this is all over, or at least we've stopped flying by the seats of our pants, we can see if people should receive refunds of a few dollars a month.
I'm far more worried about my mum than whether TV is SD for a month during a global pandemic.
Fuck me people are ridiculous at times.
I mean we've had a lot of slippery slopes recently, things like the government Demanding access to location data. I never agreed to share this information with my government. I did not agree to have my ISP or Google or etc to share this data.
This stupid selfish attitude is not helping. Netflix will probably issue a statement that they will refund all those affected. And if you don't like it, downgrade! You probably have plenty of time if this is an issue for you.
Being empathetic to these measures is the right call, although I do find that much more important for brick & mortar businesses than Netflix.
It is not about being selfish here, think more about it.
Saying "Internet infrastructure can't handle the current load, we have to restrict service" is fine, but you would expect them to do right by the customer. Not announce the cuts via national news outlets, see how much backlash they get and then decide if they should make concessions to their paying customers.
thus reducing the quality for people that PAY for that quality without reducing their invoice is basically a scam.
especially because of the pandemic people are short on money.
of course people could just downgrade their subscription, unfortunatly some people are not that tech savy as others, so they do not even know what the news is about.
Give them some time! They just decided this.
Times a million or 10 or 50.
Add to that the 25% savings on internet egress, which last I checked was still how commercial internet is financed.
The cost of actually providing the content to the consumers is on the ISP which hosts an Open Connect box.
It's amazing how wonderfully liberal and thoughtful people are with other people's money.
I'd like to sell you a subscription service if you're interested?
Also, it wouldn't surprise me at all if ISPs are also feeling a bit of a strain, and are putting some degree of pressure on streaming platforms to lighten their loads if possible.
Will Netflix be understanding and forgiving if pandemic would cut our income, so we wouldn't be capable of paying for subscription and started pirating their originals?
Perhaps. Amazon Videos and Pornhub Premium are both free in Italy, for example. I don't see anything about Netflix being free there, though.
Getting pity for them when the proverbial fecal matter hits the fan is a big ask IMO.
On Netflix’s side, they sure are in a hard place, I’d wish govs. would foot part of the bill, as it’s directly helping people stay at home.
Unfortunately internet is critical infrastructure, and kicking and screaming "this is bull" doesn't help alleviate traffic.
I'm in Europe, I'm kind of "wtf?" about this, but I get it. I'd rather have lower quality netflix than a broken internet where I can't work from home and have to figure out how I earn my paycheck.
We postpone the hard conversation to get through the crisis. Then after the crisis the hard conversation never happens.
It'd just add to the cognitive load and noise.
But you're right, people also forget to come back and be like "let's talk" - at the same time - given how relatively embarrassing this is for a government (and how economy-critical it is) I'm definite this conversation will be had.
This is not about Corona, this is not about "extraordinary situations", this is about European online infrastructure being garbage and now that it's getting really used for once, everything starts to crumble.
You really cannot make a statement like 'Europe has a poor internet infrastructure', without (i) comparing it to somwhere else and (ii) highlighting the differences in regions.
I mean, I'm pretty confident that everyone in Europe has better internet than everyone in Cuba or Zimbabwe.
They are doing EU a favor, with this one.
After the pandemic, we can discuss the whys, and ,make sure it doesn't happen in the future.
While the infrastructure is quite stable where it has been extended, those rural areas ("not prioritized for broadband builds") are also affected by the lockdown, people have to work from home, use the internet all day etc. pp. In those places, the infrastructure reaches its limits pretty quickly all the time. This will cause _serious_ damage to local businesses for no good reason other than ISPs unwillingness to invest there.
If you get kicked down, the invoicing should match that.
> Out of these two, Netflix says it will cut its streaming bitrates.
They aren't cutting resolution i.e. kicking people down a tier. If you pay for HD, you will get HD... at a reduced quality.
From a quick search, I can't find any guarantees on what bitrates Netflix will serve you. In fact, they already use variable bitrates that can differ per episode of a series.
I don't see your legal retribution having much chance of succeeding.
Strasbourg is the European Court of Human Rights. Complaining to them about a lack of detail in your Netflix stream during a pandemic will probably not give you the results you want.
You might even be more entitled than the toilet paper hoarders.
How is this not completely fair?
> Several factors influence how much data is used when streaming a movie online.
> One of them is video resolution, including whether a video is high-definition (HD) or ultra-high definition 4K.
> Another is bitrate, which influences how clear and smooth videos look when streamed online
> Videos with a higher bitrate tend to look less "blocky" or pixelated, but use more data.
I HAVE NO PROBLEM with Netflix reducing video quality. What I do have a problem with is Netflix KEEPING THE PRICE THE SAME.
If my local gym chain (Gyms4You) can freeze memberships for EVERYONE and not price it in than Netflix can atleast do the same regarding the "premium" plan.
I understand that this is an unprecented crisis, but that doesn't mean we don't have to follow the rules which we are able to follow without risking our health and well being.
The operations department won't have had the authority to give a €4 refund to everyone overnight (in Europe). They're probably working from home. See what happens i a few days time.
This is a brand image issue and is exactly the type of issue that should escalate quickly to the CEO if necessary.
Are you seriously implying that this is a human rights issue? Because that's what the European Court of Human Rights in Strasbourg is for.
If you're talking about the European Court of Justice in Luxemburg this does't really make sense either but at least somewhat.
I also used to brood over “if I had infinite money” revenge fantasies. They lost their appeal when I realised the answer is the same in all cases: “if I had that kind of money, this wouldn’t have bothered me”.
In some cases, bailouts make sense. In the ISP industry, they don't make much sense. ISPs were offered a monopoly and operate their networks at approximately 95% profit. Now there is a crisis and they've been spending that 95% not on network upgrades, but on dividends or stock buybacks, and it's all blowing up. I don't think the governments need to subsidize that. The Internet should be bad during this crisis so that people are motivated to fix the problems after the crisis. Asking one content provider to subsidize them doesn't help anything in the long run, and if there isn't pain now, this will all be forgotten after the Coronavirus issue.
Things like the airlines are different. They bought multi-million dollar jets with the assumption that they'd be in the air 22 hours a day. Now they're on the ground, and the financials simply don't work under those conditions. That is the the kind of thing society needs to insure against (if they want air travel, anyway, which does seem to be quite useful).
In the end, I'm very cynical about all of this. Sometimes I wonder if the whole "flatten the curve" thing is being promoted because it's an election year and when your whole family dies from COVID-19, you're a lot less likely to show up at a rally to eliminate Obamacare. We need to cover our eyes and stick our fingers in our ears to think the status quo is OK, so here we are. People will invest a lot into maintaining the status quo, be it healthcare or shitty ISPs.
That’s not a personal revenge fantasy. Your post is unrelated to my point.
I'm fine with not going to the gym and I'm fine with a lower Netflix quality. But you shouldn't charge me for a service that you're simply not providing anymore.
Netflix should downgrade everyone's plan automatically or just charge them less.
That's basically all they had to say. Something to the effect of "This sucks but it's necessary and needed to be done quickly. We'll try to make it up to you." Then figure out whether to refund people on the higher plans or give them a free month or credit on their account or something.
"Netflix should downgrade everyone's plan automatically or just charge them less"
The way it was said in the parent comment was ridiculous.
My internet connection is fine tho. Still low latency, no jitter.
If they charge everyone the SD package price, noone will really complain. But they will continue charging for a service they're not providing anymore.
It's like food delivery man continuing to charge you for cancelled deliveries because they were found to have salmonella.