- When you release a new feature/service/product, you'll get the possibility to open a thread in which you can store conversations/feedback/poll-results/usage data on that particular feature.
- The ability to rate conversations on a positive/negative scale so you can quantify user sentiment. (Only interesting with large customer development groups).
- Analytics integration so you can put the quantitative data and the qualitative data together.
I'm not sure if this is a good idea. But I do know that I'm personally still looking for something really simple to make customer development a breeze. This might be an interesting direction to start with.
Customer Dev talks about stating assumptions - you should definitely have the ability to quantify the results of the assumption validation process. I think if you combine this with A/B testing you have a very powerful tool on your hands.
I was hoping this would be an alternative to Olark. They seem like a cool company but I have constant connection problems with them. I haven't used them long enough to figure out the issue, so it might not be their fault.
Is there any way you could have a 'help desk only' interface? I'd be scared to pop out a dialog at some unsuspecting visitor. I imagine my OCD would kick in and I'd alienate every person I had time to.
I've been using Olark for a few years now, and I've never had any connection problems (disclaimer: I've known the Olark guys since they worked here in Ann Arbor before going to YC).
