I admit getting a straight no without any follow up as to how we could figure it out rubbed me the wrong way as that's not what a customer support rep should do.
When I got condescension on top of that I lost it.
If not letting a smartass condescend me all the way to home makes me a jackass, I'm happy to be one.
The rep could have simply explained their stance without the smartassery and I would have frowned, said thanks and moved on.
If your ego was just a tad more in check, your correspondence with customer support might have been far shorter and you would have saved us all this ridiculous thread.
This is what I don't get. People seem to genuinely think ego was involved. I was just blown away by how clueless the rep seemed (at first at least) about what I was asking. The condescension did the rest and I lost it.
It does, but multiple people also stated that the rep was clearly untrained in customer service matters, some agreed saying a straight now without trying to help isn't the right thing to do. After all the comments I do feel like I was 100% wrong with the tone and volume I chose. I just felt incredibly frustrated at the complete lack of interest in trying to help out.
I think your very first response exhibits that you were looking to have a spat with the support rep.
Most level-headed people would have thanked the rep, or said "That's unfortunate--I really would like to see a way I can script the install of this on new machines."
Again here--I don't think the rep seemed clueless at all. He exhibited a pretty in-depth knowledge about your topic of discussion. I think his point was "I wasn't trying to guess what you were really asking," and your point was "you should have guessed what I was really asking."
He proved he wasn't clueless a few answers in the thread. But by that point that fact possibly bothered me even more. It was as if he was trying his best to be smoky and withholding information that could have proven to be relevant (hence the smartass comment I made. That's exactly the opposite of what a rep should do, i.e. trying to figure out how to help out.
When I got condescension on top of that I lost it.
If not letting a smartass condescend me all the way to home makes me a jackass, I'm happy to be one.
The rep could have simply explained their stance without the smartassery and I would have frowned, said thanks and moved on.