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Google is extremely well known for poor customer service in account management. That should not surprise anyone at this point. Automated bans and automated denial of appeal are pretty par for the course from the stories I've read.

That said, I'm not sure I actually side with the author outside of that point of agreement. Looks like the apps were mega shady.

I would advise the author to (1) not place their trust in a corporation again, and to secure their business & personal affairs against single points of failure, (2) not make shady software, and finally (3) consult a lawyer on the implementation of the law and contracts.



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