When people wait X years for a game they really want to play and they find it has all of these problem then they will feel let down. Especially when they have competitors who are known for giving much better service.
If you have a shitty ISP who MITMs your connections then either you have the choice of moving elsewhere or if you can't it's because all their competitors are just as shitty.
You can't just go and get Sim City 4 from another company.
You can never have even heard of Equifax and something they screw up can keep you from getting a mortgage, or get your rental car reservation cancelled at 11:00PM right as your plane lands.
I'm sure there are many companies and government agencies fucking me in all sorts of horrible and unexpected ways every day, in fact I basically expect it.
But then at the end of the day when I go to my favorite bar and they serve me warm beer in a plastic glass, guess what I spend the most time bitching about?
If you have a shitty ISP who MITMs your connections then either you have the choice of moving elsewhere or if you can't it's because all their competitors are just as shitty.
You can't just go and get Sim City 4 from another company.