I'm sorry you feel this way. I agree that HN needs less vitriol like this, but I can understand where you're coming from.
Expect an 'about page' at some point in the near future. In the meantime here are a few links that might help you learn more about the company, the team, and the product (I found most of them by googling "Freshplum" and "gethelium"):
Now that I've calmed down, I have to say I'm so sorry for my rude rant. I don't know what triggered it but honestly my heart rate literally increased when I saw you didn't have a single name, a single email address, no contact info at all on GetHelium. I've never been that passionately angry before over a website. Maybe I'm overly-obsessed and need a break from design. Maybe I lost my life-savings to a con artist in a former life, I don't know.
I signed up and was about to connect my Stripe account when I realized it. I felt like I was being played. Who were these guys? Are they for real? Can I trust them? I automatically assumed I could because their site's on HN and got upvoted. And a flood of hormones and emotions came in, I felt weak, powerless to judge, unable to trust, unable to ask, confused, angry. All such negative emotions caused by a website without contact info.
Contact info is my #1 pet peeve in all of designdom.
You don't even need a seperate about page, just a picture of you guys at the bottom in the footer, with your names and email addresses.
Credibility and trust is more important than Usability, Pricing, Design, and everything else. NOTHING is more important. That's why so many sites have pictures of the owner, its workers, testimonials, links to Tech Crunch and the New York Times articles about them. Anything to build trust and say, "We're not going to run off with your money."
- Bad design is forgivable, you might not have had the time or budget. Lots of sites with terrible design still get money and customers.
- Bad UI is also forgivable, you might have bad taste. Lots of websites with terrible and confusing UI still sell, solve problems, and make money.
- Hiding contact info while asking for money has no excuse. It's deceptive. It's something thieves do. So credibility is the #1 most important thing.
I'm sorry you feel this way. I agree that HN needs less vitriol like this, but I can understand where you're coming from.
Expect an 'about page' at some point in the near future. In the meantime here are a few links that might help you learn more about the company, the team, and the product (I found most of them by googling "Freshplum" and "gethelium"):
* https://angel.co/freshplum
* http://www.crunchbase.com/company/freshplum
* http://www.linkedin.com/search/fpsearch?keywords=freshplum
* http://thenextweb.com/insider/2012/11/01/freshplum-launches-...
* http://techcrunch.com/2012/11/01/freshplum-goes-after-small-...
* Demo: http://sam.odio.com/2012/10/31/buy-me-beer/
* http://allthingsd.com/20110621/sam-odio-i-left-facebook-to-r...
And, if there's any more information you'd like before signing up, there's always email. Our addresses are in our profiles.