* Why is my email address under billing?
* Why is the CVC field on a different row?
* Email, name, and street address fields will contain long data. Neither my street address or email address will probably fit in there.
* Why is the year only two digits? Y2K led me to believe two-digit years means accidental ICBM lanches.
Also, I spent fifteen seconds wondering why I couldn't flip the switches underneath "Effortless for everyone" on https://gethelium.com/. I even tried dragging the switch nub left and right.
I hope this helps. This looks like a really useful service. I'd love to look at the integration documentation (if there is any).
Does it really matter much? It seems like a logical-enough section to place that field under. I can't think of use-cases where a user would be confused about this unless the company using this tool has primed them to think in certain way about Billing. For example, a company that says "we will never email you billing information" can have its users confused. But that is a made up use-case that is uncommon at best.
Why is the CVC field on a different row?
Again, your question makes it sound like there is a well-accepted standard that it should be on the same row. As an online shopper, I am used to finding the CVC field under the CC field and it has never bothered me.
Why is the year only two digits? Y2K led me to believe two-digit years means accidental ICBM lanches.
That could be because most credit cards list two digits instead of four. And if you have made a payment over phone, it is standard to say something like "0614"(instead of June 2014) when asked for expiration.
Probably because Stripe uses it. Doesn't necessarily mean the UX should follow.
> * Why is the year only two digits? Y2K led me to believe two-digit years means accidental ICBM lanches.
Because it's like that on most cards and the idea is to match what people are looking at on their card as closely as possible.
It does seem to need a little polish, but I don't think the form layout is the _most_ important thing for them right now. It's certainly _an_ important thing.
On long term things yes it's questionable. But credit cards all expire within a short date period so it's not a concern.
I immediately thought you were a scammer.
You know what pisses me off the most about a site like this? Where is your contact info? Demo? Screenshots? Samples? Names? Email? About? Who the hell are you? You provide no names, no contact info, just an overly minimal site that links to another even less informative site with no names. And I see this so often that it infuriates me. It breaks the basic most fundamental rule of the web which is, Trust and Authenticity. AKA Credibility.
http://who.is/whois/freshplum.com Even your WHO.IS info for your domain is anonymous. The only idea I have that you're not a scammer is that your HN account nick007 is 1000+ days old. And your first name might be nick and you might be a part of Ycombinator's summer 2011 class. Your clients aren't going to play the clicking game like I just did to try to find out if you're a scammer or not.
https://twitter.com/freshplum: Here's your twitter, again no names.
http://www.quora.com/Freshplum: And your Quora, again no names. Just "a pricing company".
I know I'm comming off as an asshole critic (the kind HN needs less of) but, WTF man. I had to dig your names out from the bottom of your press release. The one document on all your sites that actually tells me something.
Who is spreading this philosophy of 1 page anonymous sites that ask you for credentials?
Here's a one page website I made. http://www.timeforzen.com. All it does is stream free creative commons songs. I'm not even selling anything and I still have an about page and contact info.
(Also for those of you who are saying 5% is too high, don't forget ebay and amazon fees add up to 11%-20%. Amazon is so expensive that I can't afford to sell my calendars on its site. And Gumroad allows you to sell links to digital content by charging 5% as well. So it's normal.)
I'm sorry you feel this way. I agree that HN needs less vitriol like this, but I can understand where you're coming from.
Expect an 'about page' at some point in the near future. In the meantime here are a few links that might help you learn more about the company, the team, and the product (I found most of them by googling "Freshplum" and "gethelium"):
* Demo: http://sam.odio.com/2012/10/31/buy-me-beer/
And, if there's any more information you'd like before signing up, there's always email. Our addresses are in our profiles.
I signed up and was about to connect my Stripe account when I realized it. I felt like I was being played. Who were these guys? Are they for real? Can I trust them? I automatically assumed I could because their site's on HN and got upvoted. And a flood of hormones and emotions came in, I felt weak, powerless to judge, unable to trust, unable to ask, confused, angry. All such negative emotions caused by a website without contact info.
Contact info is my #1 pet peeve in all of designdom.
You don't even need a seperate about page, just a picture of you guys at the bottom in the footer, with your names and email addresses.
Credibility and trust is more important than Usability, Pricing, Design, and everything else. NOTHING is more important. That's why so many sites have pictures of the owner, its workers, testimonials, links to Tech Crunch and the New York Times articles about them. Anything to build trust and say, "We're not going to run off with your money."
- Bad design is forgivable, you might not have had the time or budget. Lots of sites with terrible design still get money and customers.
- Bad UI is also forgivable, you might have bad taste. Lots of websites with terrible and confusing UI still sell, solve problems, and make money.
- Hiding contact info while asking for money has no excuse. It's deceptive. It's something thieves do. So credibility is the #1 most important thing.
FWIW, the contact email address for our product, firstname.lastname@example.org, can be found in the Helium management dashboard. Hopefully this addresses your concerns.
True, but comparing Helium with eBay and Amazon is like comparing apples to oranges. Both Amazon and eBay are marketplaces where you get visibility from buyers other than just payment processing. Helium should be compared to more the likes of Shopify (integrates Stripe), Volusion and BigCommerce.
I found a bit more information on the co-founders on the Fresh Plum press release page.
*Please don't shoot the messenger (me) :)
Fast Spring, which did 44.5 million in rev in 2011, charges 5.9% plus $.95 or 8.9% flat per order (user chooses which). Granted, Fast Spring may be more of a total ecommerce solution, but the point isn't +2%. It's who is the end user and how much easier does this product make their life/business.
I guess the strange fact is that the more successful your clients are, the more likely they are to leave. How will Helium deal with this?
What would prevent them from doing so, which in theory could be a nice additional revenue stream for them (stealing [a part of] your 2% away)?
As for the product, is this a direct competitor to Gumroad?
We have been trying to find a great solution for web ordering. We sell doggie ice cream. We currently sell retail in Chicago. Have a couple of stores in New York that are interested in carrying our product.
We want a simple solution for our online ordering. First, we need to test and see if people are willing to order dog ice cream online.
This looks like a good solution for us to try. I will implement this later today. I will likely give some feedback.
It's basically an easy way to add a shopping cart and check-out flow to a website. Think of the small business that's not tech-savvy but wants to sell a few products (or a service) on their site.
Design was by Michael Yuan, the same designer that designed Divvyshot.
FWIW, I think it is potentially a very viable product if you can find and effectively market to the proper niche (which obviously is not the HN crowd). Good luck!
I also see that you are testing the response from HN. Well done. But the landing page for HN and regular visitors are the same. Why not run some quick tests with all the traffic?
You might have branding issues with the project Blimp (getblimp.com). The founders are really cool guys, but do chat with them about it.
The design is top-notch, though a button or link that scrolls down to the area with more information should be tested. Right now, the first impression you get is that this is an empty landing page.
A demo would also be nice.
Regarding the demo: we're planning on adding one to the home page. Until then I added the button to my blog: http://sam.odio.com/2012/10/31/buy-me-beer/
Your homepage design is definitely better but it would be really nice to see a demo, screenshots, or a video somewhere.
Also, do you think you'll have problems with integration once you go beyond hackers who know how to paste embed code into their site?
May I ask how you created the responsive design for this page (fluid layout + mobile navbar)? I noticed some backbone.js in the script code, but I have no clue in how far you have used a CSS framework like e.g. Twitter Bootstrap.
Backbone is used when creating a page–mainly because we have certain attributes and form fields that only apply to certain pages.
If you're selling in any kind of volume, something like shopify would be a no brainer over this.
It's easier to drop the price (or give volume discounts) than raise it.
This is a long sentence. How about "We bring powerful data analytics to online sales"?
Also the toggle buttons on the home page don't seem to work.
I'll shoot you an email when it's up on github if you're interested.
So for an invoice of $8000.00 I pay only $0.25 in transaction fee.
How do you handle chargebacks ?