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LOL there is so much bias from this "review" (if we can even call it that) It is oozing out of my speakers. The Drama in the reviewers voice is so unmistakable that it is almost sickening. Did he write a "B" script for this and rehearse too? I would not be surprised.

Why would you return a device after 24 hours of owning it? Do you not expect any learning curve here? This is pretty much a Mac user attitude. Macs and IOS have very dumbed down interfaces. That works well for many people who want to check their email and surf the web without having to learn anything at all. The productivity that can be realized with a more complex (or one which requires more learning) interface can rarely be achieved following this mantra, but it is good for Grandma and aunt Hilda.

The camera angle is off only if you put it way too close to yourself or are extraordinarily tall (the first clue of obvious sabotage and misinformation). I would have preferred a variable angled kickstand too, but then all I would hear is complaints about it not being strong enough.

Your complaint about the word slowness WAS somewhat valid (has been fixed and updated now), but already knowing that this was a beta product before even buying the device - did you really not expect any problems with it? Your overly dramatic video is like pointing out that the sun is hot (beta software has bugs duh - thus the word beta). Anyway - how about updating to the final version that come out today (unless you already returned your tablet).

Your complaint about After waiting over a minute for the machine to boot and launch the mail app is clearly grasping at anything to bash over the head of Microsoft. First off - how often do you reboot a tablet? For me it's about once every two months so this is a really minor issue. Secondly, you are counting the time it takes you to slowly hunt and pack your password (REALLY?) thirdly - It is clear that either you did a factory restore of the device. (WinRT apps are very slow to open the first time. Mail opens up in about half a second for me after the first launch and configuration) or you have a lemon. BTW I just timed myself and I can boot up (yes from a powered off state), log in - and open Mail in 38 seconds on MY Surface tab.

It is funny to read the YouTube comments of your videos and read things like "I have never experienced that problem" and "Like trying to access Google Docs with a Hotmail account. People need to start using their brains´╗┐ or stop trying to bash unnecessarily when we know the true problem." and "Turn off smooth typing, stop using word beta, and use the tactile keyboard." and "I played with one of these at Microsoft store and it worked much better than yours, did you mess´╗┐ something up on it already?"

The most embarrassing part FOR YOU must have been when you made such drama over repeatedly not being able to log into SkyDrive with your non valid third-party email address (PEBKAT LOL). There are several commenter on that video saying that they never had the problem. BTW neither have I (We just use the proper Account and it works - you should try it). Do you try to log into Google docs with your Yahoo account also?

There are clearly a few quirks that Microsoft will no doubt be putting out updates for in the near future, but really all this drama is clearly manufactured. The mail and word issued have already been addressed and updates have been made available for them.

If the best that your nitpicking and dramatic expression could do is point out mostly user errors and bugs that have now been fixed. I would take this "review" as a good reason to buy this device.




Goggles - thanks for taking the time to explain your thoughts, and I can totally see how it would see like I'm a raving fanboi intent on destroying Microsoft. Most of the time when I read gadget reviews, that's how they sound, and it frustrates me too.

You asked, "Why would you return a device after 24 hours of owning it?" Because I was frustrated with it. I know this is going to sound corny, but I want my gadgets to surprise and delight me. This one didn't.

You said, "The camera angle is off only if you put it way too close to yourself or are extraordinarily tall". I'm 6'3", which I wouldn't call extraordinarily tall - for example, my business partner Jeremiah is taller than me. I put the Surface as far back as I could and still comfortably touch the keyboard and display.

You said, "Your complaint about the word slowness WAS somewhat valid (has been fixed and updated now)". Thanks, I appreciate the honesty. Unfortunately, the way to get the update is to go through a search, pick a non-default option, and refresh it. That's something we can't expect end users to do. I did the updates through the Metro Windows UI - repeatedly - and it wouldn't have even occurred to me that there were three different ways to get updates. Two I can kinda sorta get (OS and apps) but three, no.

You asked, "First off - how often do you reboot a tablet?" I travel a lot (5 flights in the next 2 weeks) so I have to do it pretty frequently.

You said, "It is clear that either you did a factory restore of the device. (WinRT apps are very slow to open the first time." No, that happened every time I tried to open Mail, but I bet this isn't happening to you because maybe mail only has to be configured once. Every time I opened it, it still wasn't configured. It probably has to go through some kind of long start to set things up, which it didn't do since it couldn't figure out where my email was.

You said, "The most embarrassing part FOR YOU must have been" - no, actually, the most embarrassing part has been having to spell things out for the fanboys. My brento@brentozar.com account is indeed a Live account. It's how I access all Microsoft services - MSDN, TechNet, Outlook.com, Messenger, etc.

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thanks for the reply - Your videos were annoying. You clearly had already isolated problems you were having and played a drama of whining, moaning, fake surprise reaction, per-meditated build of growing frustration as you failed at things repeatedly, it was a bad script and clearly not a fair shake for the tablet. You were trying to convince the viewer to sympathize with you and thus not buy this tablet.

A good reviewer does not seethe drama all over - he states the good and bad points without being overly dramatic or going over long poorly written scripts. He does not write a review in the midst of being pissed off. This explains your emotional outbursts and bias/drama in the review and vids - but does not do service to your credibility.

I felt like I was watching an election video when I watched your YouTube vids. Just a one sided mud sling. I was embarrassed for you just watching them.

I understand being frustrated but 24 hours? You need to learn a little patience. When I started using IOS and OS X (for iPhone Dev) I hated it for weeks. I had all sorts of issues. After learning the ins and outs though, I generally have mostly favorable things to say about it.

I don't know about the camera thing. How tall is your desk? I am 6' but I know the average person is something like 5' 9-10". Strange that I have not had or heard much on this issue for others.

I don't understand your issue with updating Word - It is a simple update.

I don't know why you reboot your tablet on flights? I fly a lot too but why would a flight mandate that you power off your tablet? Please explain your logic here.

For the Mail Setup and SkyDrive problem I can only guess because again, I have not had nor heard of others having the problems.

I just feel like for whatever reason you had a bad experience and wrote a seething review in the heat of your frustration. I think that if you had my (or many others) experiences, your review would be much different. I don't know why your experience differed so much from mine and others - either you got a lemon, messed up the tablet somehow, or are a troll. IMO, your emotion/dramatics would suggest the latter.

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Goggles, statements like "Macs and IOS have very dumbed down interfaces. That works well for many people who want to check their email and surf the web without having to learn anything at all." stop me from reading the rest of your post. I don't want to learn how to use my tools, I want to learn the things my tools help me with.

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Knowing Microsoft I'd say the odds of a reboot is probably larger on the Surface. Apparently even a small app update (office) requires a reboot.

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This is misinformation. If this behavior is observed it was probably because a separate update was performed at the same time which updated system files.

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Okay, thank you for that information. I'll be buying one anyway - Insanely curious about the overall user experience.

Edit: Come to think about it - I hope that update was explicitly stated. Wouldn't want my hardware to perform system critical updates disguised as a simple application update.

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