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Goggles - thanks for taking the time to explain your thoughts, and I can totally see how it would see like I'm a raving fanboi intent on destroying Microsoft. Most of the time when I read gadget reviews, that's how they sound, and it frustrates me too.

You asked, "Why would you return a device after 24 hours of owning it?" Because I was frustrated with it. I know this is going to sound corny, but I want my gadgets to surprise and delight me. This one didn't.

You said, "The camera angle is off only if you put it way too close to yourself or are extraordinarily tall". I'm 6'3", which I wouldn't call extraordinarily tall - for example, my business partner Jeremiah is taller than me. I put the Surface as far back as I could and still comfortably touch the keyboard and display.

You said, "Your complaint about the word slowness WAS somewhat valid (has been fixed and updated now)". Thanks, I appreciate the honesty. Unfortunately, the way to get the update is to go through a search, pick a non-default option, and refresh it. That's something we can't expect end users to do. I did the updates through the Metro Windows UI - repeatedly - and it wouldn't have even occurred to me that there were three different ways to get updates. Two I can kinda sorta get (OS and apps) but three, no.

You asked, "First off - how often do you reboot a tablet?" I travel a lot (5 flights in the next 2 weeks) so I have to do it pretty frequently.

You said, "It is clear that either you did a factory restore of the device. (WinRT apps are very slow to open the first time." No, that happened every time I tried to open Mail, but I bet this isn't happening to you because maybe mail only has to be configured once. Every time I opened it, it still wasn't configured. It probably has to go through some kind of long start to set things up, which it didn't do since it couldn't figure out where my email was.

You said, "The most embarrassing part FOR YOU must have been" - no, actually, the most embarrassing part has been having to spell things out for the fanboys. My brento@brentozar.com account is indeed a Live account. It's how I access all Microsoft services - MSDN, TechNet, Outlook.com, Messenger, etc.




thanks for the reply - Your videos were annoying. You clearly had already isolated problems you were having and played a drama of whining, moaning, fake surprise reaction, per-meditated build of growing frustration as you failed at things repeatedly, it was a bad script and clearly not a fair shake for the tablet. You were trying to convince the viewer to sympathize with you and thus not buy this tablet.

A good reviewer does not seethe drama all over - he states the good and bad points without being overly dramatic or going over long poorly written scripts. He does not write a review in the midst of being pissed off. This explains your emotional outbursts and bias/drama in the review and vids - but does not do service to your credibility.

I felt like I was watching an election video when I watched your YouTube vids. Just a one sided mud sling. I was embarrassed for you just watching them.

I understand being frustrated but 24 hours? You need to learn a little patience. When I started using IOS and OS X (for iPhone Dev) I hated it for weeks. I had all sorts of issues. After learning the ins and outs though, I generally have mostly favorable things to say about it.

I don't know about the camera thing. How tall is your desk? I am 6' but I know the average person is something like 5' 9-10". Strange that I have not had or heard much on this issue for others.

I don't understand your issue with updating Word - It is a simple update.

I don't know why you reboot your tablet on flights? I fly a lot too but why would a flight mandate that you power off your tablet? Please explain your logic here.

For the Mail Setup and SkyDrive problem I can only guess because again, I have not had nor heard of others having the problems.

I just feel like for whatever reason you had a bad experience and wrote a seething review in the heat of your frustration. I think that if you had my (or many others) experiences, your review would be much different. I don't know why your experience differed so much from mine and others - either you got a lemon, messed up the tablet somehow, or are a troll. IMO, your emotion/dramatics would suggest the latter.

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