I am kind of waiting for the other shoe to drop because the company has been nothing but amazing when it comes to their support. It has sprung a leak three times, about once every 18 months, and they've always replaced it with no additional payment.
I have a feeling next time it's going to involve a lot of cash being exchanged and I'll be faced with a choice.
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The subscription thing is very much a bummer. I hadn't figured out why they weren't shaking me down for it until I also put together the grandfathered in thing. It is extremely distasteful to have a required (?) subscription on a product that is this expensive.
I don't entirely get how spending $2k - $5k on a bed system (not a mattress!) isn't enough. Just pure fuckin' greed if I am being honest.
I get they need to make money and their product isn't a monthly or yearly re-purchase but it's just short-sighted.
Like let's be real honest here: their product almost certainly doesn't cost anywhere near $5k in materials. The margins on their product are likely already completely stupid. My guess-timate would be maybe $500 in parts. It's literally just a pump that heats or cools water that is app-controlled... not exactly anything crazy. If you look at something like Withings sleep tracker, it's $130 so even the fancy pants sleep tracking stuff isn't some crazy tech even if we take Withings' margins as the actual price.
I am kind of waiting for the other shoe to drop because the company has been nothing but amazing when it comes to their support. It has sprung a leak three times, about once every 18 months, and they've always replaced it with no additional payment.
I have a feeling next time it's going to involve a lot of cash being exchanged and I'll be faced with a choice.
---
The subscription thing is very much a bummer. I hadn't figured out why they weren't shaking me down for it until I also put together the grandfathered in thing. It is extremely distasteful to have a required (?) subscription on a product that is this expensive.
I don't entirely get how spending $2k - $5k on a bed system (not a mattress!) isn't enough. Just pure fuckin' greed if I am being honest.
I get they need to make money and their product isn't a monthly or yearly re-purchase but it's just short-sighted.
Like let's be real honest here: their product almost certainly doesn't cost anywhere near $5k in materials. The margins on their product are likely already completely stupid. My guess-timate would be maybe $500 in parts. It's literally just a pump that heats or cools water that is app-controlled... not exactly anything crazy. If you look at something like Withings sleep tracker, it's $130 so even the fancy pants sleep tracking stuff isn't some crazy tech even if we take Withings' margins as the actual price.