"The customer responded "thank you so much" and gave us a perfect score in CSAT rating. Speed trumps everything, even when you make such a horrible mistake."
I think not everyone would react the same way. For some calling each other bitch is normal talk (which is likely, why I it got into the training data in the first place). For others, not so much.
Me too. But I learned that not everyone is like me.
And i general I also would not trust a LLM so much, that cannot divide between formal talk and ghetto slang. It will likely get other things wrong as well, humans will, too - so the error bar needs to be lower for me as a customer to be happier. I am not happy to get a fast, but wrong response and then fight for days to get an actual human to solve the mess.
I was assuming it was more of a text to speech error or typo in the records and it was supposed to say her first name there. Accidentally inserting super casual/offensive slang into a more formal conversation doesn't feel like a mistake LLMs tend to make very readily.
I've grown up in various neighborhoods. In no context would calling someone a slur like that when you don't even know them be acceptable .
That said, it's obviously a technical glitch. Let's say it was something really important like medication, would you rather wait two or three days to find out when it gets here, or would you rather have a glitchy AI say some gibberish but then add it's coming tomorrow
Am I the only one who would be delighted to be called Bitch (or any of the worst male-specific terms) by random professionals?
"Hey fucker, your prescription has been ready for pickup for three days. Be sure to get your lazy ass over here or else you’ll need to reorder it. Love you bye"
This is something I've been wanting ever since maps/driving apps came.
I'd love to have Waze/GoogleMaps be angry when you miss an exit or miss the initial ETA by too much.
However, I don't think it fits the culture too well in the companies that could do it as trying hard not to offend anybody is of utmost importance.
I think not everyone would react the same way. For some calling each other bitch is normal talk (which is likely, why I it got into the training data in the first place). For others, not so much.