When some of your users are kids and some are adults, it seems like a situation where there really is no happy medium that will make everyone happy. Kind of tricky to deal with users who have diametrically opposed goals.
It's interesting how strongly people feel about a basic little game.
(full disclosure, I work at Google but I've never had to deal with upset teachers and upset children arguing in bugs assigned to me)
Presenting policies as facts of life (like Meta also does) is usually done to keep the abuse teams away from those angry customers and so they don’t have to reveal their anti-spam techniques. Security by obscurity does work for a while.
There are ways to get companies to actually pay attention to you; a good place to start is sending registered mail to an executive in a way that looks like you might be a lawyer. patio11 has more advice on this.
It's interesting how strongly people feel about a basic little game.
(full disclosure, I work at Google but I've never had to deal with upset teachers and upset children arguing in bugs assigned to me)