No, I'm sorry, but you are 10000% wrong about this. I hate brexit and everything this country has become, but this is absolutely one hundred percent on EVGA. There is a way to send items internationally after warranty repairs so they don't attract charges, there is a tariff code that you use and declaration that you make, which is something that I told EVGA explicitly, and they still decided to ignore. That's shit customer service.
>>EVGA did nothing wrong.
Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess".
I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.
The methods you speak of cost more (in labor) for EVGA. EVGA honoring their pre-Brexit policy and not moving mountains is well within their rights.
It is your country's fault that Brexit happened, not EVGA's. EVGA did what they were supposed to—replace your GPU. You choose to stay in England, as an immigrant, meaning that while you may not like Brexit, you consent to the country's laws.
I'd love to hear how typing in the correct tariff code and adding the original invoice to the customs paperwork costs them more money in labour. Filling out customs paperwork correctly isn't "moving mountains", it's the basic order of doing business. If EVGA doesn't want to do this, then they should stop supporting their UK customers full stop.
Also this isn't a "pre Brexit policy" - if you buy anything from EVGA right now here in UK, are you aware that having it repaired/replaced will incur customs duties due to EVGA's incompetence? You won't have this problem buying any product from almost any other manufacturer, so not disclosing this information is dishonest at best and fraudulent at worst.
To do discovery to find the proper forms, and what they have to fill out in them, and to get their legal department to make sure they're doing it correctly, has significant costs.
You bought your card before Brexit. They're honoring the deal they made with you—not their fault they had the ground pulled out from under them with laws you consented to.
We kind of can. England turned India into an impoverished country, backstabbed Poland at the start of WWII, raped half of Africa, broke the Middle East, killed most of the Native Americans, not to mention the whole slavery bit. It still has artifacts from all over the world. Oh, and China+Opium. Irish potato famine.
I have nothing against England, mind you, but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit. Seriously.
If EVGA were addicting your country to drugs, shipping you off for slavery, and stealing your artifacts, you'd have a case. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Boohoo.
Brexit only affects the British. Do you mean you're not English?
For the general public: England is a country. Britain is an island, which includes England, Scotland, and Wales. The British Isles are a set of islands, which adds principally Ireland and the Isle of Man. The UK is a union of several countries, including Scotland, England, and Northern Ireland. Most of the English have nearly as poor a grasp of the differences here as they do of the random former imperial belongings they screwed up. Most assume Britain=England and call the English "Brits."
> Really? Not filling out customs documents correctly is now anything other than lazy and incompetent? Wow.
You mean like randomly drawing maps on a line to divide up the Middle East, without getting anyone local involved? Yes! It is.
Fortunately, it only costs you a couple hundred bucks, and not decades of war.
I have nothing against the "Brits," but each time they do this, I have this image of a rich, spoiled brat yelling at a minimum wage barista for 15 minutes about screwing up an order. Yes, she should have made a DOUBLE soy latte, but get over yourself. Sheesh.
As a footnote, I've met people who make "mistakes" like this precisely because they're annoyed at the "Brits" for any of a variety of reasons. I find it funny.
I'm an immigrant living in the UK. So British laws and decisions like Brexit affect me despite the fact I have no say in them in any way shape or form. But that's beyond the point.
I take the issue with you calling my approach entitled. There's a correct way to do paperwork and incorrect way. EVGA does their paperwork in an incorrect way - demanding it to be correct is not entitlement, because....how can it be? It's like saying that asking someone to follow the speed limit is entitlement.
Or to give another example - it's as if I opened a company sending products to American customers, but never bothered to read up on American customs forms, so my customers would end up getting charged extra duties unnecessarily.
If they complained about it, would you call them entitled?
>>You mean like randomly drawing maps on a line to divide up the Middle East, without getting anyone local involved? Yes! It is.
So British imperial past means that EVGA can simply not bother to fill out their paperwork correctly? That's a leap of logic if I have ever seen one.
>>Most assume Britain=England and call the English "Brits."
I think you actually have a really poor understanding of how it works. English, Welsh and Scottish people are all British, so calling English people Brits is 100% correct. The only citizens of the United Kingdom who are not British are the people of Northern Ireland who are simply Northern Irish, but I'm just not sure how that's relevant to this discussion or why am I explaining this to you.
>>EVGA did nothing wrong.
Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess".
I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.