I always assumed that, at least pre-pandemic, the primary use case was either people with young children or people who could easily drive but aren't very mobile on foot.
A number of years back when I was on crutches for multiple months, I got grocery delivery which was a mixed bag. I'd probably have used pickup if it were available. I could actually get around a grocery store fine on crutches. I just couldn't easily buy more than would fit in a shoulder bag.
A number of years back when I was on crutches for multiple months, I got grocery delivery which was a mixed bag. I'd probably have used pickup if it were available. I could actually get around a grocery store fine on crutches. I just couldn't easily buy more than would fit in a shoulder bag.