This article makes good argument. I want to note, though, that Comcast support has done a 180 for several calls I made.
I receive their call back in seconds. I usually talk to someone in India whose both highly enthusiastic about hearing from me and apologetic about the circumstances. If anything, they're too nice since it comes off as unbelievable. They've credited my bill without me asking maybe twice. When I need a tech, they're usually backed up a bit but bump me into next day somehow. Ive always suspected that was a gimmick.
That's the gist of it. They know what they're doing, really polite, better connection quality than past maybe, and super helpful. I think Comcast is both trying to improve its image for leverage in public debates and/or using better support to improve retention. Im loving it either way. Plus, the remote reboot feature on the mobile app. Saves time and trips.
I suspect there are enough markets where Comcast is not a monopoly as to affect their business. I've been switching between them and Verizon FiOS to get promotional rates. I used to prefer FiOS customer service, but in the past few years, that has reversed. Additionally, when I switch away from Comcast, they credit me a pro-rated billing period. But Verizon just kept the change.
I usually talk to someone in India whose both highly enthusiastic about hearing from me and apologetic about the circumstances.
Same here, but they are utterly ineffective at actually resolving anything beyond prewritten scripts.
Their converter boxes are cheap, energy hogging crap, and they hang frequently. The cure is to have them reset, but they usually fail to issue a reset despite claiming that they did (you can easily see the process when properly triggered). Power cycling doesn't always work.
I finally gave up and keep an extra, then rotate the cold one in when there's a problem.
And even when you do call, they generally omit the day credit they owe you.
Comcast can survive only as a de facto monopoly. Few users choose them of their own volition.
I receive their call back in seconds. I usually talk to someone in India whose both highly enthusiastic about hearing from me and apologetic about the circumstances. If anything, they're too nice since it comes off as unbelievable. They've credited my bill without me asking maybe twice. When I need a tech, they're usually backed up a bit but bump me into next day somehow. Ive always suspected that was a gimmick.
That's the gist of it. They know what they're doing, really polite, better connection quality than past maybe, and super helpful. I think Comcast is both trying to improve its image for leverage in public debates and/or using better support to improve retention. Im loving it either way. Plus, the remote reboot feature on the mobile app. Saves time and trips.