We gave a driver a 3-star rating for being a particularly bad driver (driving aggressively, cursing at other drivers etc).
Later that day, my girlfriend (whose account we had used for the ride) got a warning/strike on her Uber account because a driver had reported her for "making racist remarks in his vehicle and making his driving experience uncomfortable".
For the record we had barely spoken a word in the car during the ride, as we were both quite tired. Our driver spoke more than we did and it was mostly obscene complaints about other drivers and cars on the road.
We concluded it had to be the same driver, as we hadn't taken another Uber in a few days, so it was basically retaliation.
The email said that if enough of these reports are received she would be removed from the platform and her account would be shut down. There didn't seem to be any recourse or appeals process noted in the email..
So I wonder if this is a sneaky way for drivers to punish passengers for bad ratings..
How do you prove/disprove this kind of accusation?
> How do you prove/disprove this kind of accusation?
By having one's rides on Twitch /s
On a more serious note, if police body cams reduce misconduct, perhaps Uber requesting that rides are recorded would have the same effect. That said, it's just an idea, were this kind of behavior to become rampant. Personally, I'm always for less surveillance.
Many drivers I ride with already have dashcams recording both inside and outside the car. I could see Uber subsidizing them on the condition they get access to the video.
I know for tips, specifically, the Uber driver doesn't know how much they got from any given person. It just gets pooled up and they see an aggregate. Last time I asked a friend who drove for Uber, the same thing basically applied for ratings. Like a driver doesn't know what you rate them, just their aggregate rating overall, and even then, I don't know how freq it would update for them to be able to make a correlation that the person they just dropped off made an impact on their rating.
With that said, it still sucks this happened to your girlfriend. My guess is that he reported that on the way the ride went (in general), and not based on her giving him a bad rating because I don't think he would have that information. I could be wrong, though. Would love to hear if anyone who drives for Uber could back that up or not about the transparency of ratings per ride.
Whatever you think of GDPR in total, this is one of the advantages. If you were an EU citizen, Uber would be required to let you know what data they have on you informing their banning algorithms, and they'd be required to let you fix the inaccurate data.
Just thinking out loud: was this maybe an UberPool ride, and the other passenger(s) submitted a complaint and mistakenly selected "other passenger" rather than "driver" in whatever menu they have?
When you rate you can indicate why you're giving the rating, but yeah that is what the rating is for. This guy wasn't threatening or aggressive towards us in any way, he was just an unpleasant and bad driver.
So we did what we thought we should: we gave him a rating that reflected our experience.
I did suggest that she complain about the driver's complaint since that was the real problem.. I'm not sure if she ultimately did though, as I left it up to her to decide what to do since it's her Uber account. :)
Honestly, we didn't really react to him at all, he seemed to be in his own world (mostly focused on getting mad at other cars).. So I don't think we would have signalled that.
Ironically, my girlfriend is a visible minority too, so she was extra-incensed about the racism complaint.
We gave a driver a 3-star rating for being a particularly bad driver (driving aggressively, cursing at other drivers etc).
Later that day, my girlfriend (whose account we had used for the ride) got a warning/strike on her Uber account because a driver had reported her for "making racist remarks in his vehicle and making his driving experience uncomfortable".
For the record we had barely spoken a word in the car during the ride, as we were both quite tired. Our driver spoke more than we did and it was mostly obscene complaints about other drivers and cars on the road.
We concluded it had to be the same driver, as we hadn't taken another Uber in a few days, so it was basically retaliation.
The email said that if enough of these reports are received she would be removed from the platform and her account would be shut down. There didn't seem to be any recourse or appeals process noted in the email..
So I wonder if this is a sneaky way for drivers to punish passengers for bad ratings..
How do you prove/disprove this kind of accusation?