Why would you say most businesses wouldn't? I'd think most business would do something to help a loyal customer stay loyal. I agree with you that it's absolutely good business practice to help customers recover from their own mistakes.
On many many occasions, businesses have literally given me money even when it was my stupid mistake. Some examples just over the past few years:
- Sprint credited me $100 when I racked up a $250 bill by not watching my usage
- Bank of America credited me $100 when I left my card in the ATM and someone withdrew $100 from my account
- Hyatt Place gave me a free room when I made a reservation on the wrong date (and never showed, or called)
- Southwest Airlines gives you full credit if you cancel your flight any time
- ATT gave me all my rollover minutes when I changed plans (by rule, you lose them - i had over 2700)
Those are just some examples that I can remember...I'm not sure it's a healthy mentality to expect this, but it certainly leaves a very positive impression. Leaving your customers in a state of feeling ripped off when you can obviously help is not the right business decision.
On many many occasions, businesses have literally given me money even when it was my stupid mistake. Some examples just over the past few years:
- Sprint credited me $100 when I racked up a $250 bill by not watching my usage
- Bank of America credited me $100 when I left my card in the ATM and someone withdrew $100 from my account
- Hyatt Place gave me a free room when I made a reservation on the wrong date (and never showed, or called)
- Southwest Airlines gives you full credit if you cancel your flight any time
- ATT gave me all my rollover minutes when I changed plans (by rule, you lose them - i had over 2700)
Those are just some examples that I can remember...I'm not sure it's a healthy mentality to expect this, but it certainly leaves a very positive impression. Leaving your customers in a state of feeling ripped off when you can obviously help is not the right business decision.