|This is pretty typical. Every few years something slips my mind and I end up stuck with a "Erik, you're a moron tax".|
I was experiencing a spike of traffic when my site was on national news a few weeks ago, and I turned my dynos and workers way up on Heroku to handle the traffic. The spike went down, but I forgot to turn off the dynos.
Flash forward a few weeks, and I am stuck with $1300 bill on a site that I'm not making any money on. I asked Heroku if they could help me out a little... I'm a good customer, and even though I'm a cash-strapped in-the-red bootstrapper, I gladly pay them hundreds of dollars a month to run my sites, bills payed on time and in full. I was hoping they'd maybe give me a little discount... not pay for my servers, but maybe not take a profit off of my stupid mistake.
They shot me down. No refunds available, even though these were virtual servers, and didn't contribute any real load to any of their machines. Although obviously they provisioned machines for me, so they had real costs.
Part of me wants to be upset, but obviously I was the one who screwed up. Still, it leaves a bad taste in my mouth. I guess a smaller host might offer more personal care, but I wouldn't get Heroku's world-class engineering baked into their platform, which I really, really appreciate.
What do other folks think? Am I just a dumbass who lost a chunk of paycheck, or is this poor customer care?