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I think the client is simply trying to negotiate with the author. He felt like his feelings were hurt; however, he should educate his customers.

If somebody replies, that means they are interested. And, they only said it was a bit too much, not outrageously insane. Nor did they say they aren't prepared to pay it. They're simply asking for reassurance from the guy that he is a programmer.

The way to act on this is to respond nicely and educate the customer. In this case, you would explain that you are the same great developer who created the web site, but that you agree with them, and therefore included in the hourly fee the additional work of consulting with a great programming resource without charging them extra, because you like to meet their needs exactly the way a great client like them deserves. Additionally, it should be easy for a web developer to show the client examples of what you've done before that's exactly what the client is looking for: a site based on graphics you designed, and the results of one of those web site validity tools that shows your CSS/XML code is as good as it looks. (And then if the client likes what you coded, and you never end up having to subcontract a programmer, don't gloat and tell them this.)

The author should put himself in his clients' shoes.




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