> Extroverts are not inherently better at "relationship management" skills like small talk, how to change the subject, or how to engage with difficult subjects.
Since this flies in the face of common sense (and my personal experience of 20 years in selling B2B software).. do you have any research to back up this claim? (Besides name-dropping Carl Gustav Jung.)
I'd recommend reading Susan Cain's Quiet as a starting point. It's very accessible for people without a background in psychology, and it references the original research where appropriate.
Since this flies in the face of common sense (and my personal experience of 20 years in selling B2B software).. do you have any research to back up this claim? (Besides name-dropping Carl Gustav Jung.)