|created:||November 25, 2010|
True story: today I went down to the local $non_profit and helped out one of the guys get his new Apple laptop hooked up to the network and the network printer. The network worked immediately after entering the WEP password. The printer didn't work first time, so I deleted it and tried with new settings. It worked the second time. I also tried to persuade him of the virtues of buying a 1-2TB drive and using Time Machine.|
It was so easy it was embarrassing.
I contrast that with some work I did with a startup last year. I bought one of their own Windows laptops into their HQ, and trying to get onto their own wireless network was a nightmare, even though I had a room full of techies to help. I strongly suspect that in the end the tech support guy just turned off the wireless router and left it off because it was too much trouble.
I'll do Apple support for love (ie free support for friends and family) , but you couldn't pay me enough to do Windows support. I fully appreciate the guys that do take on that thankless task, but I wouldn't wish it on anyone.
Does that make me an incoherent raving Mac fanboy? You be the judge. But consider at the same $non_profit I stood and patiently nodded while one of the 70 year old blokes told me about his Windows experiences. At the end I fully commended him (he's running anti-virus, anti-spam and does regular backups) for his efforts, and I assured him that he was doing the right thing with the backups, to keep doing exactly what he is doing. I didn't preach to him about Apple at all, I don't see the need. If he's happy, let him be happy. If he is doing everything right but has some nagging feeling that he should be doing something else, I will reassure him that he's miles ahead of the rest of the pack.