"Uber's support staff is good, and any hint of poor performance results in a 1-star review"
This is roughly how the market "responded" (0) to Uber in Moscow - Yandex ("Russian Google") rolled out its Yandex Taxi service/app which provided Uber-like experience to user and integrated with taxi companies at the backend. Same experience same driver ratings etc - but on a legal platform. The prices are compatible with Uber too.
(0) I put "responded" in quotes here because Uber launched in Moscow a few years after Yandex Taxi.
This is roughly how the market "responded" (0) to Uber in Moscow - Yandex ("Russian Google") rolled out its Yandex Taxi service/app which provided Uber-like experience to user and integrated with taxi companies at the backend. Same experience same driver ratings etc - but on a legal platform. The prices are compatible with Uber too.
(0) I put "responded" in quotes here because Uber launched in Moscow a few years after Yandex Taxi.