The OP sounds very entitled: "We'd endorsed Slack to thousands of people on our Twitch.tv streams, and even mentioned it in interviews with the media."
Of course Slack must provide them with free chat rooms in perpetuity, they've even been mentioned in interviews!
It's probably better to be rid of "customers" like this sooner rather than later.
I really don't think Slack cares about one customer mentioning them in interviews. Especially a freeloading customer. Why not simply have each user pay their own $5 per month?
They are not customers they are users, and it's important to make sure your users are happy, lest you run out of them before you run out of money catering to their every whim.
This whole concept of a 'customer' sounds very interesting, I hear they appreciate the services companies provide so much that they are willing to hand over actual money, instead of using the service they got for free to bitch about the service they got for free.
> It's probably better to be rid of "customers" like this sooner rather than later.
Agreed. This is more or less an example of patio11's "pathological customer": they won't or lack the resources to pay, have an unreasonable use case and overinflated expectations, and proceed to throw a fit loudly and publicly when they don't get their way.
The OP sounds very entitled: "We'd endorsed Slack to thousands of people on our Twitch.tv streams, and even mentioned it in interviews with the media."
Of course Slack must provide them with free chat rooms in perpetuity, they've even been mentioned in interviews!
It's probably better to be rid of "customers" like this sooner rather than later.