> I want the best qualified people to treat me and my loved ones
Blacks and latinos want the same. The problem is that the best qualified people is not an absolute term. It changes with the situation and often means 'people like me'.
A thousand years ago a raped or abused woman had to be examinated by a male doctor; currently most female victims of domestic violence will feel much more comfortable talking and being examinated by a female physician if available.
Children are typically very stressed in hospitals. A black boy with a broken arm tend do trust easier a black young physician and is less traumatic for him. The old white male doctor could not be the right people for this particular job. In fact could be seem as unpolite or creepy by people with a different culture.
This is a solid reason for having different people in your team that can navigate by the pitfalls of the different cultures without being unintentionally rude. This makes the life in the hospital much easier for all.
Blacks and latinos want the same. The problem is that the best qualified people is not an absolute term. It changes with the situation and often means 'people like me'.
A thousand years ago a raped or abused woman had to be examinated by a male doctor; currently most female victims of domestic violence will feel much more comfortable talking and being examinated by a female physician if available.
Children are typically very stressed in hospitals. A black boy with a broken arm tend do trust easier a black young physician and is less traumatic for him. The old white male doctor could not be the right people for this particular job. In fact could be seem as unpolite or creepy by people with a different culture.
This is a solid reason for having different people in your team that can navigate by the pitfalls of the different cultures without being unintentionally rude. This makes the life in the hospital much easier for all.