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> The best — maybe the only? — real, direct measure of “innovation” is change in human behaviour.

It just goes to show you - even if it's not a "new" product (group chat existed before) - really understanding an area and making the best product in a vertical is innovation.

Every time I hear "don't compete, make something new", I think about the fact that before Google, there was Alta Vista. Before Facebook, there was Friendster and Myspace.

If a product us enough of an improvement for customers to spend time and money on it, it's successful. That simple.



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