Ask HN: Does anyone have recommendations for a web based kb/help docs system?

[jsm386]

I'm looking to move away from our current help system solution - where we use clunky (won't name names) software to generate html/xml files of content/indexes that we then upload. It then adds basic searching. It is a beast to update, and the JS that powers it weighs in at nearly 2 megs.

I've been looking at http://68kb.com/. Has anyone used it? Does anyone have other, similar software to recommend? php based/mysql database is what I'm looking for, ideally.

[GrumpusWumpus]

There's phpmyfaq which looks more like the specific tihng you have in mind, but I really think a wiki is a better idea.

Mediawiki is the best choice if you don't need to do funny stuff like setting up closed groups.

But like jacuesm said, the trac wiki is also nice but only if you intend to use the other trac capabilities IMO.

[jsm386 → GrumpusWumpus]

thanks - that looks really promising.

[ScottWhigham]

That looks really nice - I like it. I've used Cerberus Help Desk in the past and it was nice. ZenDesk, Kayako, Helpspot, and more fill this gap. Check out this past link: http://news.ycombinator.com/item?id=404963

[jsm386 → ScottWhigham]

Thanks - those looks pretty nice, but we already have separate support ticketing/live support chat systems, all of which are integrated separately on their own into our app. We're just looking for a simple KB system like 68KB. I just wonder if there are others out there...

[d-ash]

We have used http://kbpublisher.com/ It's pretty clean and powerful.

[jacquesm]

I've just started using Trac after some hints here (I wanted a self-hosted solution), and it comes with a built in wiki.

[makecheck]

A wiki is really good for this, such as MediaWiki or Trac.