I liken it to Segment.io who managed to move up the analytics stack and being the integration point for a product. This lowers the switching costs to using other analytic services and gives Segment all the leverage to create the highest value products in the future and offer one button migration. Additionally they have efficient platform economics with their emerging app-store. If I was an analytics provider I'd be really worried about Segment. Now Magic has something that could be similar, defaulting them to owning all the relationships with the consumer in the very hot on-demand industry.
I haven't used magic, but their demos imply that they keep data on you.
Example:
"Send a cake to my girlfriend"
"That'll be $45.43 in 90 minutes".
"ok, do it"
Who's the girlfriend? Where does she live? It's evident they've asked these questions the first time she's come up and then recorded them for later use. Since the service relies to much on personalization, the longer you use it the higher the switching cost will be.
Think they might have over simplified it in the demo. There is no way for them to know if the girlfriend has become an ex or if the person is still living at the same location. They would have to confirm it every time.
> There is no way for them to know if the girlfriend has
> become an ex or if the person is still living at the
> same location. They would have to confirm it every time.
"That'll be $45.43 in 90 minutes to Kate at 123 Bubble St".
Yeah, it's so much harder to just type that the first time:
"send X to my girlfriend at 123 bubble st"
So I stand corrected. This is obviously a massive, defensible industry. Nevermind the fact that there are a dozen of these things in Europe, and none are notable businesses.
Don't forget that they have a stored credit card with payment information as well (via Stripe). That's another barrier to entry - especially considering the effort in building up enough trust to hand over payment details.
I liken it to Segment.io who managed to move up the analytics stack and being the integration point for a product. This lowers the switching costs to using other analytic services and gives Segment all the leverage to create the highest value products in the future and offer one button migration. Additionally they have efficient platform economics with their emerging app-store. If I was an analytics provider I'd be really worried about Segment. Now Magic has something that could be similar, defaulting them to owning all the relationships with the consumer in the very hot on-demand industry.