From experience, Kayako is a disaster. Horrendous support and a platform that ha... | Hacker News

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solfox on Nov 4, 2009 | parent | context | favorite | on: Ask HN: Support ticketing system

From experience, Kayako is a disaster. Horrendous support and a platform that has had only minor upgrades for several years make it an unwise choice.

jaddison on Nov 4, 2009 [–]

Perhaps you're right. I don't particularly know that it's the best tool, but the OP could always try it out for themselves:

http://www.kayako.com/trial/license.php

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