Had a similar experience at a previous job. Some of our clients couldn't tell the difference between the sofware we made for them, windows, the network, the email client or almost anything.
I think in their minds it was all just in one big bucket labeled "Computer Stuff", and when the computer done a bad, they call the computer people. Because they were using our software all day, we must have been at the top of their minds when the network would go down or Outlook would fail to launch.
I think in their minds it was all just in one big bucket labeled "Computer Stuff", and when the computer done a bad, they call the computer people. Because they were using our software all day, we must have been at the top of their minds when the network would go down or Outlook would fail to launch.