It's conditionally free. If it were unconditionally free that would permit you to use the term without question or having people call bullshit. When they do call bullshit, which is to be expected, it's absurd to go around accusing them of whining and being ridiculous. Get a grip.
Yes, but when you don't explicitly state the conditionality, and particularly so in the ad-line, then it's a version of free that one should expect to incite calls of bullshit.
Think of it this way: it's on par with false advertising which companies do get sued for. That's why companies make signs like "up to 30% off" and not just "30% off" (when only some items are 30% off). It is considered, by most, a mis-representation or false hood; a lie if you will.