I should clarify that I have enjoyed some of their games. Particularly the Half-life and Portal series'.
That said, actually using Steam is an awful experience. Literally 50% of the time, when I launch Steam, it immediately stops and gives me a dialog saying I'm not connected to the Internet, despite that I have other Internet-using apps open and working fine. Quitting and immediately restarting works just fine for no apparent reason. I have several examples of things like this that show a lack of quality in their products. In my opinion, that is usually an indication of poor management as they aren't concerned with the quality of their product.
That said, actually using Steam is an awful experience. Literally 50% of the time, when I launch Steam, it immediately stops and gives me a dialog saying I'm not connected to the Internet, despite that I have other Internet-using apps open and working fine. Quitting and immediately restarting works just fine for no apparent reason. I have several examples of things like this that show a lack of quality in their products. In my opinion, that is usually an indication of poor management as they aren't concerned with the quality of their product.