The idea that Uber drivers needing to keep up high ratings to "stay in the game" makes them (act) more cheerful than taxi drivers, who need to earn tips in order to make a living wage, seems kind of shaky. And that was unfortunately the first point.
The main point of the article was not so much that technology removes interaction with other people, but that it removes the right kind of interaction. Namely those that expose people to the "real world", in particular class and racial diversity.
But I disagree that these kinds of diversity are something that people need to be exposed to, or at least that we are below the optimal level of exposure. Racial diversity is something that has been forced on White working and middle classes for the last 4 decades. And yet the White liberal elite couldn't stomach 1/10th of the diversity they wish on others. People are actively avoiding racial diversity, maybe sometimes even consciously, because they don't like it.
