On: Show HN: Hacker News' “most unique support email of 2014”

[giacomoharp]

This one showed up early in the morning and executives were scurrying to find out what happened:

Subject: XXXX Case #XXXXXX : Priority changed to Customer Down Date: Tue, 6 May 2014 03:17:47 -0700 From: XXXXXXXXXXXXXXXXXX

To: XXXXXXXXXXXXXXXXXX

CC: XXXXXXXXXXXXXXXXXX

* Case Priority change * Case Priority has recently been changed to: Customer Down

Case Details:: Case #: XXXXXXXX Company: XXXXXXXXXXXXXXXXXX Contact Name: XXXXXXXXXXXXXXXXXX Status: New Category: Support System - Support Accounts

Subject: My name is spelled XXXXXXXX

Apparently, the customer could not function if their name was spelled wrong...