Enough said. When you run an airline like a prison, surprise surprise, passengers tend to get into fights.
I told myself I'd never fly Continental again, as their planes don't even have enough room to fit my knees without sticking them into the aisle. Turns out they'd merged with United, and fooled me once more.
This last (and final) time I flew them, they elected to forgo loading a small plane with many passengers' bags so that they could load non-passenger cargo instead. EWR->BDL is a mere three hour drive (actually shorter than the flight, given delays), but they insisted on flying the bag. Of course their phone support hotline is designed with the sole purpose of preventing you from communicating with the people delivering your bag, and they are unable to handle someone who changes addresses every second day (ie a traveler), so the next time we saw that bag was back at LAX a week later. Still waiting on a reimbursement check for all the wedding paraphernalia we had to spend time rebuying.
Just say no to legacy carriers, and let these aging dinosaurs die.
Enough said. When you run an airline like a prison, surprise surprise, passengers tend to get into fights.
I told myself I'd never fly Continental again, as their planes don't even have enough room to fit my knees without sticking them into the aisle. Turns out they'd merged with United, and fooled me once more.
This last (and final) time I flew them, they elected to forgo loading a small plane with many passengers' bags so that they could load non-passenger cargo instead. EWR->BDL is a mere three hour drive (actually shorter than the flight, given delays), but they insisted on flying the bag. Of course their phone support hotline is designed with the sole purpose of preventing you from communicating with the people delivering your bag, and they are unable to handle someone who changes addresses every second day (ie a traveler), so the next time we saw that bag was back at LAX a week later. Still waiting on a reimbursement check for all the wedding paraphernalia we had to spend time rebuying.
Just say no to legacy carriers, and let these aging dinosaurs die.