I feel bad that they rate us because we don't provide them with anything.
In rough order of importance to drivers:
1) Not causing damage to their vehicles.
2) Giving good enough directions on pickup such that they waste a minimum of (unpaid) time getting to you, and exiting the car in an expeditious manner. An Uber driver's KPI is "number of minutes per day with the car in motion with a passenger in it." (This is the biggest reason why many of them keep multiple phones with multiple apps open -- minimizing time between trips maximizes the number of trips they take per day and, thus, revenue.)
3) Not contravening the usual covenants of civil society.
In rough order of importance to drivers:
1) Not causing damage to their vehicles.
2) Giving good enough directions on pickup such that they waste a minimum of (unpaid) time getting to you, and exiting the car in an expeditious manner. An Uber driver's KPI is "number of minutes per day with the car in motion with a passenger in it." (This is the biggest reason why many of them keep multiple phones with multiple apps open -- minimizing time between trips maximizes the number of trips they take per day and, thus, revenue.)
3) Not contravening the usual covenants of civil society.