I had internet from our national monopoly for couple of years. Cancelled it in one of their brick and mortar rep centers no problem.
One month passes and new bill shows up, its like they didnt notice me cancelling. Called them, rep confirmed bug in system, said he resolved it and gave me confirmation number. Next month same thing. This time my first words were 'im recording this, state your name again' followed by 'I am holding you personally responsible if your company tries to extort money from me ever again, your name will be on court papers'. Worked like magic, no more phantom bills.
I dont care its just some some poor sob working for the man in call center. Company tried to steal my money and they were part of that system.
I had internet from our national monopoly for couple of years. Cancelled it in one of their brick and mortar rep centers no problem.
One month passes and new bill shows up, its like they didnt notice me cancelling. Called them, rep confirmed bug in system, said he resolved it and gave me confirmation number. Next month same thing. This time my first words were 'im recording this, state your name again' followed by 'I am holding you personally responsible if your company tries to extort money from me ever again, your name will be on court papers'. Worked like magic, no more phantom bills.
I dont care its just some some poor sob working for the man in call center. Company tried to steal my money and they were part of that system.