Also chiming in: same thing happened to me, but they sent my account to collections without notifying me first.
When I was on the phone with the collections agent, I was very polite and told her I knew she was just doing her job. I then got her to admit that this sort of thing happens all the time with AT&T, and that a lot of her phone calls go the same way.
Since then I've suspected that AT&T's practices go beyond mere incompetence and into abusive territory.
When I was on the phone with the collections agent, I was very polite and told her I knew she was just doing her job. I then got her to admit that this sort of thing happens all the time with AT&T, and that a lot of her phone calls go the same way.
Since then I've suspected that AT&T's practices go beyond mere incompetence and into abusive territory.