Maybe. But he says he started recording 10 minutes into the call, and that he and his wife (who started the call) were answering the rep's questions, but not getting anywhere.
This is a great example for how setting goals can do more harm than good. If you start measuring people, they'll optimize for what you are measuring.
This is a great example for how setting goals can do more harm than good. If you start measuring people, they'll optimize for what you are measuring.