I agree. If you haven't sat down with your potential customers yet, we probably aren't for you. If you have visited 5-10 places, can list the questions that get asked over and over, and have your pitch down, but just don't have the resources to hire a staff, then we can help. If you aren't sure what your customers want yet (ie haven't cold-called), we do provide the feedback relevant to a startups needs, but that is not the core offering.