The point in the above comment is that adwords customers with large accounts pay such large amounts each month because
When you do get to speak to someone (via above hidden shoephone method) it's still like speaking to a clumsy CIA agent. In fact I spent most of this morning doing that. It seems very clear that the googlers on the other end of the shoe phone aren't allowed to disclose much. They allude. They read out the relevant policies to hint at what might be going on. [me]'Has a trademark complaint been made?' [Googler]'All I can say is that your ads have been manually disabled at some point last week?' [me]'Would it help if I got the trademark owner on the phone?' {Trademark owner has already told us that they don't know what is going on. Google has been impossible to get on the phone and answer emails extremely vaguely} [googler] 'reads some policy that hints at a recent complaint' [me] 'Can you email me the procedure for trademark exception.' [googler] 'Google it'
challenge Try & find the form you need to have filled in order to get approval to advertise using someone's trademark.
We are talking about customers that have spent hundreds of thousands with google over time. Google allows itself to unceremoniously damage their business as if they are doing something shady. They then make it impossible to contact them and when they are contacted, well they make phone companies look good.
Answering blog posts is great. Writing your blog is great. It isn't instead of normal customer support though.
When you do get to speak to someone (via above hidden shoephone method) it's still like speaking to a clumsy CIA agent. In fact I spent most of this morning doing that. It seems very clear that the googlers on the other end of the shoe phone aren't allowed to disclose much. They allude. They read out the relevant policies to hint at what might be going on. [me]'Has a trademark complaint been made?' [Googler]'All I can say is that your ads have been manually disabled at some point last week?' [me]'Would it help if I got the trademark owner on the phone?' {Trademark owner has already told us that they don't know what is going on. Google has been impossible to get on the phone and answer emails extremely vaguely} [googler] 'reads some policy that hints at a recent complaint' [me] 'Can you email me the procedure for trademark exception.' [googler] 'Google it'
challenge Try & find the form you need to have filled in order to get approval to advertise using someone's trademark.
We are talking about customers that have spent hundreds of thousands with google over time. Google allows itself to unceremoniously damage their business as if they are doing something shady. They then make it impossible to contact them and when they are contacted, well they make phone companies look good.
Answering blog posts is great. Writing your blog is great. It isn't instead of normal customer support though.