We're talking about a website that normally gets 100 page views per day. Are you saying that Google should hire thousands of full-time employees to service customers who each only account for ten or fifteen bucks worth of business a year?
If one percent of them call once in a year, why not?
I can call a toll-free number about the 1 dollar pack of gum I bought. I don't get stellar interaction but it is still more than what we are talking about.
Flip side: HN apparently expects that Apple should have enough people on staff to provide timely, professional support to developers whose apps might never sell as many as a hundred copies total.
