Simple's UI is nice, but it could be improved. Their customer service is what I love about them! I have dealt with so many banks that make so many mistakes, and they aren't very nice when I come in and point out their mistakes. Simple hasn't made any mistakes, and their customer service is always top notch. I'm the kind of guy that goes into the counter to do business at a bank, very rarely using the drive through. I didn't think I would like an online only bank because I thought I would miss interacting face to face with my bank- but Simple's customer service has been so fantastic that it has not been a problem.
