That argument makes no sense. It's a fundamental fact that technology isn't perfect and sometimes you need to fix things - regardless of the cost of the device...
And you would rather that your $4000 machine kept crashing rather then spending 30 minutes doing something that could fix it?
The problem is that this involves more than 30 minutes of my time. Setting up my development environment after the clean install will take half a day and I'm sure that I will forget to configure something in the process which will cost me even more time when I need the tool working.
I switched from Lenovo (which just worked without any problems) to Mac because I thought it's the same quality (it'll just work) with the bonus of allowing me to develop for iOS.
As it turns out, superficial things like the look and feel is better on the Mac, but it's nowhere near in terms of stability. I used my Lenovo for 3 years in work and at home as my only machine, whereas the Mac is in use for 1 day per week and I've already had more crashes on the Mac than I ever had on my old Lenovo.
I just don't have the time or the interest to babysit my laptop.
