I'm living in Moscow, Russia and, despite all the bears lurking in my neighbourhood, we have Uber here too. I'm frequent user of Uber, riding at least five times per week. Yes, sometimes, like once in two weeks I see their surge pricing thing and it is usually Friday, 3pm. Which is rather strange, considering that all Muscovites finish their jobs on Friday at 5pm-6pm earliest.
As for the user support - I would say it is just excellent. At least here in Russia. Once I had a ride with a driver who forgot to turn on the meter. When I received the receipt, it showed very different route from the route from my office to my home. I marked my experience with two stars and gave a "Wrong route" reason. Next day I got an email from Uber support person, explaining the problem (forgotten meter). The also gave me a rebate in amount of 30% or my ride.
So, I'm not considering them as evil, even despite they ruin gypsy taxi business.
As for the user support - I would say it is just excellent. At least here in Russia. Once I had a ride with a driver who forgot to turn on the meter. When I received the receipt, it showed very different route from the route from my office to my home. I marked my experience with two stars and gave a "Wrong route" reason. Next day I got an email from Uber support person, explaining the problem (forgotten meter). The also gave me a rebate in amount of 30% or my ride.
So, I'm not considering them as evil, even despite they ruin gypsy taxi business.