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yeh. As i said the main thing I took away was a heightened awareness of these little "tics" people employ naturally.

It also means I actively remember to smile widely now.

Eye contact is a big thing in the book: I usually maintain strong eye contact anyway but this has encouraged me to push that further - with mixed results. I've found that it works better socially than it does at work :)

Im also actively trying to use more positive language when chatting to people. That's hard to do but it seems to be effective as well. i did a lot of work on my language and body language a few years ago because I was having trouble interacting with people so possibly Im not seeing as many benefits as someone who hasn't ever needed to look at this stuff before. i think for that type of person it will be the most benefit - even if it is just a couple of tips to use when chatting up clients.

As I said it is sort of simple stuff: the value, I feel, is in how it is broken down and discusses the "why".




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