Am I off base to say her statement in the second paragraph is complete bullshit? "First, please be assured that the NSA does not conduct mass surveillance on U.S. citizens". According to everything we have heard from Snowden's leaks to NSA disclores is that they do collect everyone's phone calls and data (meta-data supposedly which is full data) [1][2].
What is she considering "mass surveillance" then?
[1] - http://www.theguardian.com/world/2013/dec/16/nsa-phone-surve...
[2] - http://www.washingtonpost.com/national/judge-nsas-collecting...