I worked on a project for a firm with a large base of field technicians. Their scheduling system didn't allow options. You were told where to go, in which order, and in what route. The drivers were told to turn off their minds.
I find this article interesting because the drivers are being recommended a solution, rather than mandated a solution. I draw the analogy to a person and a chess computer playing a match together, rather than one or the other.
I find this article interesting because the drivers are being recommended a solution, rather than mandated a solution. I draw the analogy to a person and a chess computer playing a match together, rather than one or the other.